yelyah.nodrog Posted April 20, 2017 Share Posted April 20, 2017 Good morning, I was wondering if there is a option to supply a drop down box for the reasons when you put a call on hold? Many thanks Hayley. Link to comment Share on other sites More sharing options...
David Hall Posted April 20, 2017 Share Posted April 20, 2017 Hi Hayley, As discussed in the following post, we have some new functionality currently in development which should help with what you are trying to achieve. Kind Regards, Dave. Link to comment Share on other sites More sharing options...
James Ainsworth Posted May 31, 2017 Share Posted May 31, 2017 Hi @yelyah.nodrog We have recently provided an update that allows you to create sub-statuses that interact with the on-hold status. This will allow you to create a sub-status such as ''With Customer'' which when selected will also place the request on hold. There are a few more enhancements to this feature that will also be released in the coming week. The documentation can be found here Regards, James Link to comment Share on other sites More sharing options...
yelyah.nodrog Posted June 5, 2017 Author Share Posted June 5, 2017 Ta! that's perfect! Link to comment Share on other sites More sharing options...
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