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On hold reasons


yelyah.nodrog
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  • 1 month later...

Hi @yelyah.nodrog

We have recently provided an update that allows you to create sub-statuses that interact with the on-hold status.  This will allow you to create a sub-status such as ''With Customer'' which when selected will also place the request on hold.  There are a few more enhancements to this feature that will also be released in the coming week.  

The documentation can be found here

Regards,

James

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