On hold reasons

[yelyah.nodrog]

Good morning,

I was wondering if there is a option to supply a drop down box for the reasons when you put a call on hold?

 Many thanks

 Hayley.

[David Hall]

Hi Hayley,

As discussed in the following post, we have some new functionality currently in development which should help with what you are trying to achieve.

Kind Regards,

Dave.

 

[James Ainsworth]

Hi @yelyah.nodrog

We have recently provided an update that allows you to create sub-statuses that interact with the on-hold status.  This will allow you to create a sub-status such as ''With Customer'' which when selected will also place the request on hold.  There are a few more enhancements to this feature that will also be released in the coming week.  

The documentation can be found here

Regards,

James

[yelyah.nodrog]

Ta! that's perfect!