Harry Hornbill Posted April 20, 2017 Share Posted April 20, 2017 Hello Everyone The latest build of Hornbill Service Manager (954) has been released to live.Change Log for this release are as follows:New Resolution text for a Request can be provided through the BPM Custom Fields of a Request can be updated through the BPM Automatically set the status of a Service through the BPM The ability to associate Services to a Request with the option to provide a relationship. You can define relationships through the Admin tool (Service Manager > Configuration > Relationships). Providing a relationship while associating Services to a Request can be enforced through “app.relationship.required” Application Setting Introducing Release Management to Service Manager Link additional Services to a Request. You can also define the relationship in the Admin tool (Service Manager > Configuration > Relationships) and this can be enforced using the app setting app.relationship.required. Introducing the Release request type to Service Manager. Change Timeline update for changing a customer on a Request now shows the customer that it was changed from When changing a customer on a Request, the timeline update will now show what it was changed from and to. Fix Minor UI improvements to boards The button create an SLA is disabled until the form has been completed The request full category path is now stored against a Request, making the details and any reports consistent Service Manager Dashboard Charts were not always showing the correct values when complex filters were used Progressive Capture can now branch by “catalogName” variable in the Portals When updating a Service Level, the display value was not updated correctly Link to comment Share on other sites More sharing options...
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