gwynne Posted April 18, 2017 Share Posted April 18, 2017 I have been asked by a member of the team what our retention period is on tickets & emails in the system. Can this be defined? is there a default Regards Gareth Link to comment Share on other sites More sharing options...
Guest Posted April 18, 2017 Share Posted April 18, 2017 @gwynne At the moment there is no such setting to remove data after a given time period. All the ticket and email data is retained. Regards Pamela Link to comment Share on other sites More sharing options...
ljbrown Posted December 5, 2017 Share Posted December 5, 2017 I've received a similar query regarding data retention within Hornbill from our audiors, can someone please confirm if the statement made in April is still correct i.e. all data/attachments etc are retained indefinitely? Many thanks, Lucy Link to comment Share on other sites More sharing options...
Victor Posted December 6, 2017 Share Posted December 6, 2017 12 hours ago, ljbrown said: all data/attachments etc are retained indefinitely @ljbrown currently, yes Link to comment Share on other sites More sharing options...
Dan Munns Posted December 7, 2017 Share Posted December 7, 2017 Are there any plans to add a data retention setting? Our auditors are hot in this at the moment (as I am sure most are) Link to comment Share on other sites More sharing options...
Victor Posted December 7, 2017 Share Posted December 7, 2017 @Dan Munns I think one (or more) of these fine gentlemen will be able to give you more insight: @Gerry @Steven Boardman or @James Ainsworth Link to comment Share on other sites More sharing options...
Martyn Houghton Posted December 7, 2017 Share Posted December 7, 2017 @Gerry This will be something we will also have to look at under the forthcoming GDPR regulations as well. Cheers Martyn Link to comment Share on other sites More sharing options...
Tina.Lapere Posted December 8, 2017 Share Posted December 8, 2017 This is something we are interested in too as our Organisation is currently working through the GDPR requirements. Link to comment Share on other sites More sharing options...
nasimg Posted December 8, 2017 Share Posted December 8, 2017 If you are interested in GDPR and Hornbill why not request to join Nasim Link to comment Share on other sites More sharing options...
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