Hornbill data retention periods

[gwynne]

I have been asked by a member of the team what our retention period is on tickets & emails in the system. Can this be defined? is there a default

 

Regards

 

Gareth

[Guest]

@gwynne At the moment there is no such setting to remove data after a given time period. All the ticket and email data is retained. 

Regards

Pamela

 

[ljbrown]

I've received a similar query regarding data retention within Hornbill from our audiors, can someone please confirm if the statement made in April is still correct i.e. all data/attachments etc are retained indefinitely?

Many thanks,

Lucy

[Victor]

12 hours ago, ljbrown said:

all data/attachments etc are retained indefinitely

@ljbrown currently, yes

[Dan Munns]

Are there any plans to add a data retention setting? Our auditors are hot in this at the moment (as I am sure most are) 

[Victor]

@Dan Munns I think one (or more) of these fine gentlemen will be able to give you more insight: @Gerry @Steven Boardman or @James Ainsworth

[Martyn Houghton]

@Gerry

This will be something we will also have to look at under the forthcoming GDPR regulations as well.

Cheers

Martyn

[Tina.Lapere]

This is something we are interested in too as our Organisation is currently working through the GDPR requirements.

[nasimg]

If you are interested in GDPR and Hornbill why not request to join 

Nasim