Jump to content

Ability to use multiple 'From' addresses from a mailbox, i.e. noreply@...


Martyn Houghton
 Share

Recommended Posts

At the moment you can specify multiple email address within a shared mailbox with one of them being the default. It would be really useful to be able to specify what email address to be used when sending an email from with the BPM, in addition to specifying the mailbox to be used.

The reason for asking was that we have a number of services we are implementing as a portal only service, so do not want to deal with emails relating to the these services but do want to send an initial confirmation and final resolution email. Therefore I would like to be able to send the email from a noreply@.... address within our domain, without having to purchase another shared mailbox license to do it, given that the whole point is not to have a mailbox interaction with these services.

Cheers

Martyn

Link to comment
Share on other sites

Thanks for the suggestion, Martyn. Something we should definitely be able to do, we'll get it logged and look at prioritising it.

Link to comment
Share on other sites

  • 4 months later...

@Martyn Houghton and @nasimg

We have just finished a minor change which will allow you to set a from address when sending an email from the BPM.  This will be available in an update to Service Manager over the next couple of weeks. This includes the following BPM Operations

  • Entity/Requests/Email notification/Email Contact
  • Entity/Requests/Email notification/Email Co-worker
  • Entity/Requests/Email notification/Email Customer
  • Entity/Requests/Email notification/Email Customer's Manager
  • Entity/Requests/Email notification/Email External Address
  • Entity/Requests/Email notification/Email Request Owner
  • Like 1
Link to comment
Share on other sites

  • 4 weeks later...

Just a note to say you need to add the from address(es) you are going to use to the Shared Mailbox > Addresses tab in order for the BPM not to fail.

Then it is just a matter of sorting out permissions to send as on your mail server, which is where I am at with our IT department.

Cheers

Martyn

 

Link to comment
Share on other sites

@James Ainsworth

One thing from our testing is that you can only set the 'Display Name' for the mailbox and not the additional addresses. It would be good enhancements to be able to set the 'Display Name' against the additionial addresses so it is clearer when received and shown in the customer's email client.

Cheers

Martyn

image.png.727610cc1d173f7a6c435978d2bb88c8.png

  • Like 1
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...