lee mcdermott Posted April 10, 2017 Share Posted April 10, 2017 Hi does the request list auto refresh or do you have to manually hit the refresh button to show new calls? thanks lee Link to comment Share on other sites More sharing options...
James Ainsworth Posted April 10, 2017 Share Posted April 10, 2017 Hi Lee, Thanks for your post. The list is refreshed every time you move away from the list and come back. For example if you open a request from the list (withing the same browser tab) and then go back to the list, the list will be refreshed. The use of the refresh button is only required if you do not move away from the request list for a period of time. If you use any of the Views, or Filters, this too will refresh the list as you move between them. We are looking at introducing an additional auto-refresh after a period of time. I will add you as an interested user to this change. Additional discussions on this topic can be found here James 2 Link to comment Share on other sites More sharing options...
lee mcdermott Posted April 11, 2017 Author Share Posted April 11, 2017 @James Ainsworth thanks james Link to comment Share on other sites More sharing options...
Everton1878 Posted April 11, 2017 Share Posted April 11, 2017 @James Ainsworth it would be great if you could introduce some sort of auto refresh periodically to the list as long as it doesn't refresh when you have a call open and are in the middle of entering some text It can be a bit of a shock sometimes when you manually refresh or go into and out of a call and find you suddenly have 5 extra calls 1 Link to comment Share on other sites More sharing options...
Claire Holtham Posted June 28, 2017 Share Posted June 28, 2017 On 10/04/2017 at 7:36 PM, James Ainsworth said: We are looking at introducing an additional auto-refresh after a period of time. I will add you as an interested user to this change. Hi James is there any update to this. I'm being asked for it again by our users? Thanks Claire Link to comment Share on other sites More sharing options...
James Ainsworth Posted June 28, 2017 Share Posted June 28, 2017 Hi Claire, The initial development work has been completed. It is now going through testing and reviews. Provided all goes well we should see it in one of the upcoming updates. Regards, James 1 Link to comment Share on other sites More sharing options...
nasimg Posted July 3, 2017 Share Posted July 3, 2017 Hi @James Ainsworth This is something we would like to see in our instance too. Nasim Link to comment Share on other sites More sharing options...
Tina.Lapere Posted July 7, 2017 Share Posted July 7, 2017 We too are looking forward to this and I shall let colleagues know it will be here soon. Thanks Tina 1 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted July 7, 2017 Share Posted July 7, 2017 @James Ainsworth We would really appreciate this as well. Cheers Martyn 1 Link to comment Share on other sites More sharing options...
James Ainsworth Posted August 11, 2017 Share Posted August 11, 2017 I just wanted to follow up on this topic and let you know that we recently released a new feature that lets you configure a refresh rate of your Request List. The documentation can be found here within the Toolbar section of the page. Regards, James Link to comment Share on other sites More sharing options...
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