request list auto refresh

[lee mcdermott]

Hi

 

does the request list auto refresh or do you have to manually hit the refresh button to show new calls?

 

thanks

 

lee

[James Ainsworth]

Hi Lee, 

Thanks for your post.  The list is refreshed every time you move away from the list and come back.  For example if you open a request from the list (withing the same browser tab) and then go back to the list, the list will be refreshed.  The use of the refresh button is only required if you do not move away from the request list for a period of time.

If you use any of the Views, or Filters, this too will refresh the list as you move between them.

We are looking at introducing an additional auto-refresh after a period of time.  I will add you as an interested user to this change.

Additional discussions on this topic can be found here  

James

[lee mcdermott]

@James Ainsworth

 

thanks james

[Everton1878]

@James Ainsworth it would be great if you could introduce some sort of auto refresh periodically to the list as long as it doesn't refresh when you have a call open and are in the middle of entering some text

It can be a bit of a shock sometimes when you manually refresh or go into and out of a call and find you suddenly have 5 extra calls

[Claire Holtham]

On ‎10‎/‎04‎/‎2017 at 7:36 PM, James Ainsworth said:

We are looking at introducing an additional auto-refresh after a period of time.  I will add you as an interested user to this change.

Hi James is there any update to this. I'm being asked for it again by our users?

Thanks

Claire

[James Ainsworth]

Hi Claire,

The initial development work has been completed.  It is now going through testing and reviews.  Provided all goes well we should see it in one of the upcoming updates.

Regards,

James

[nasimg]

Hi @James Ainsworth

This is something we would like to see in our instance too.

Nasim

[Tina.Lapere]

We too are looking forward to this and I shall let colleagues know it will be here soon.

Thanks

Tina

[Martyn Houghton]

@James Ainsworth

We would really appreciate this as well.

Cheers

Martyn

[James Ainsworth]

I just wanted to follow up on this topic and let you know that we recently released a new feature that lets you configure a refresh rate of your Request List.  The documentation can be found here within the Toolbar section of the page.

Regards,

James