Catalog Items - Decomissioning

[yelyah.nodrog]

Afternoon all,

Quick question if we have decided to chop and change our catalog items around (E.g. one Service is going to make all catalog items redundant and just use 1 catalog and a simple list)

If I remove the old Catalog items will this break something in the background of the old calls logged against them?

I can see a option to retire the items is this the way to go? As it will leave a lot of retired items. OR can I just remove them?

Hayley.

[Victor]

@yelyah.nodrog you can remove the catalog items without breaking anything however you won't see the removed catalog items on requests anymore (they will only display the service). My advice would be to retire them though...

[yelyah.nodrog]

Perfect,

Thankyou Victor