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Creating Views within Service Manager


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Hi, I want to be able to create a view that shows all open or on hold calls for 2 different services.  That bit I've done :-) One of the services has multiple catalogue items however I just want to be able to see just one of them (along with the other service).  Is this possible?  I don't currently see the 'catalogue item' as an option.



Creating Views.docx

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Guest Ehsan

Hi @Tina.Lapere,

Thank you for your post. It is currently not possible to create a View based on a Catalog Item. Currently, this requirement is not in the 90-day development board although I am confident that this will be available in the near future.



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  • 7 months later...

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