Creating Views within Service Manager

[Tina.Lapere]

Hi, I want to be able to create a view that shows all open or on hold calls for 2 different services.  That bit I've done :-) One of the services has multiple catalogue items however I just want to be able to see just one of them (along with the other service).  Is this possible?  I don't currently see the 'catalogue item' as an option.

Thanks

Tina

Creating Views.docx

[Guest Ehsan]

Hi @Tina.Lapere,

Thank you for your post. It is currently not possible to create a View based on a Catalog Item. Currently, this requirement is not in the 90-day development board although I am confident that this will be available in the near future.

Thanks,

Ehsan

[James Ainsworth]

Hi @Tina.Lapere

I just wanted to revisit your post and confirm that you can now use the Request Catalog Items when defining your Request List Views.

 

Regards,

James

[Tina.Lapere]

@James Ainsworth - Great I'll have a look at this.

Thank you.