Shared mailbox default address - how is it added?

[lee mcdermott]

Hi ,

i have just set up a new mailbox as we have previously been using a test mailbox (due to go live on Monday)

The new mailbox can connect and communicate fine and is receiving emails. However I cannot reply to anything as I have no default address setup for it see screen shot below.

 

How do I update this as it is greyed out and I cannot add anything to the field?

[Conor]

Hi @lee mcdermott

You can set up the default address on the Addresses tab a couple along from the tab you are on in that screenshot. You can set multiple addresses if you like, and then decide which will be the default. In most situations you only need the one address though.

Hope this helps.

Conor

[lee mcdermott]

@conorh

 

thanks conor that has done the trick. I had cretaed the address as you described but had missed the tick box to set as default.

 

thanks a lot

 

lee