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Basics - Progressive Capture into Business Process


Guest Mark Simpkins
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Guest Mark Simpkins

Hi,

We have had some staff changes and now need to reassign some staff to look after Hornbill, I need to get them upto speed in designing Progressive Capture and linking them into Business Processes (e.g. we have some new processes for a print shop, so have new PC forms that should create a new request in the new print shop BP) but its difficult to find what to point them at to get the basics of joining these together. Am I missing anything on the wiki etc?

 

Thanks

Mark

 

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@Mark Simpkins

In addition to the Hornbill Webinars there is some wiki content which might help introduce the new staff to the Services > Catalog Items, where the Progressive Capture and Business Processes can be joined together and offered to the subscribed users of a service. 

https://wiki.hornbill.com/index.php/Request_Catalog

There is a nice overview video on the above page which explains both the benefits of using the Request Catalog and also where the configuration for adding or editing existing catalog items is performed. 

Progressive Capture content is here: https://wiki.hornbill.com/index.php/Progressive_Capture_Workflow

Business Process Content is here: https://wiki.hornbill.com/index.php/Service_Manager_Business_Process_Workflow

Hope this helps

Steve

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