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Change Customer option doesn't record original requestor


nasimg
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I sometimes have to use the Change Customer option for request. The button does the job nicely but it doesn't record who the original requestor was, so I know who the new customer is (recorded in the timeline) and can see the new customer in the details of the ticket but not who originally logged it. If you need to change it back to the original requestor you have lost this info.

Can we add this bit to the timeline - something along the lines of "The customer for this request was changed to Nasim Gani from Joe Smith"

Regards

Nasim

change customer.PNG

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