Jump to content

Change Customer option doesn't record original requestor


Recommended Posts

I sometimes have to use the Change Customer option for request. The button does the job nicely but it doesn't record who the original requestor was, so I know who the new customer is (recorded in the timeline) and can see the new customer in the details of the ticket but not who originally logged it. If you need to change it back to the original requestor you have lost this info.

Can we add this bit to the timeline - something along the lines of "The customer for this request was changed to Nasim Gani from Joe Smith"



change customer.PNG

  • Like 1
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...