Change Customer option doesn't record original requestor

[nasimg]

I sometimes have to use the Change Customer option for request. The button does the job nicely but it doesn't record who the original requestor was, so I know who the new customer is (recorded in the timeline) and can see the new customer in the details of the ticket but not who originally logged it. If you need to change it back to the original requestor you have lost this info.

Can we add this bit to the timeline - something along the lines of "The customer for this request was changed to Nasim Gani from Joe Smith"

Regards

Nasim

[Lyonel]

+1 for this!

[Steven Boardman]

Hi @nasimg @Lyonel

Nice suggestion thanks.  This is only a small thing to tweak so will post back here once it's done

Steve

[Steven Boardman]

@nasimg @Lyonel

The change has been made and it will be available in the next build of Service Manager, which should be available within the next 2 weeks

Steve

[Lyonel]

@Steven Boardman that was very quick ! 

Looking forward to this new build. Thank you !!!

[nasimg]

@Steven Boardman thanks for the fast response 

Nasim