nasimg Posted April 3, 2017 Share Posted April 3, 2017 I sometimes have to use the Change Customer option for request. The button does the job nicely but it doesn't record who the original requestor was, so I know who the new customer is (recorded in the timeline) and can see the new customer in the details of the ticket but not who originally logged it. If you need to change it back to the original requestor you have lost this info. Can we add this bit to the timeline - something along the lines of "The customer for this request was changed to Nasim Gani from Joe Smith" Regards Nasim 1 Link to comment Share on other sites More sharing options...
Lyonel Posted April 3, 2017 Share Posted April 3, 2017 +1 for this! Link to comment Share on other sites More sharing options...
Steven Boardman Posted April 4, 2017 Share Posted April 4, 2017 Hi @nasimg @Lyonel Nice suggestion thanks. This is only a small thing to tweak so will post back here once it's done Steve Link to comment Share on other sites More sharing options...
Steven Boardman Posted April 4, 2017 Share Posted April 4, 2017 @nasimg @Lyonel The change has been made and it will be available in the next build of Service Manager, which should be available within the next 2 weeks Steve 2 Link to comment Share on other sites More sharing options...
Lyonel Posted April 4, 2017 Share Posted April 4, 2017 @Steven Boardman that was very quick ! Looking forward to this new build. Thank you !!! Link to comment Share on other sites More sharing options...
nasimg Posted April 4, 2017 Author Share Posted April 4, 2017 @Steven Boardman thanks for the fast response Nasim Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now