Emaiing Assigment Owner When Portal Ipdate

[Graeme Clark]

Trying to get the system to email the assignment owner when a user updates via the portal.

Set the guest.app.requests.notification.notificationType.portalUpdate to Email Only

and set

guest.app.requests.notification.notificationType.assignment to email Only.

 

Am expecting that when the user updates via the portal it will email a notification to the assignment owner.

But no email?

 

[Steven Boardman]

Hi @Graeme Clark

Currently Some of the email notifications need to use a form of direct messaging due to an issue with mailbox rights, as such you would need to ensure you have routing rule configured in your Outbound Routing Rules as mentioned in this post below - this might be a good starting place for investigation.

Steve