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Service Portal - making use of the blank space

Guest gregmarcroftorc

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Guest gregmarcroftorc


On our self service portal for internal staff, we have some FAQ's once they click on the text that says 'Customercare'. However, I would like to make use of the blank space next to that icon (I have indicated with the red cross). Is there a way I could add text there explaining where to locate the FAQ's before they log a request?



I had a look in Services within the actual service where we add FAQ's but not sure if the above is possible.




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Not possible... You can use the Service description field (with Wiki Markup) to give more information but that would involve users to click on the "+ More" button to see it. Other than that there is no way to use the white space as you wish.

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