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Existing Process no longer working


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We have been using a Change Business Process for the past several months with everything working. My colleague now reports that over the last month 2 functions are now not working as intended and the Process gets stuck. No one has made any changes to this since last year.

I have identified the 2 nodes that no longer work and wondered if anyone else is seeing anything similar.

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Although this is set to only allow the user called Change Authority to complete this task, other users can complete the task.

waitforlead.PNG.b4b1a29ba2a5e413a9fc228bfd507428.PNG

Even if you assign the call over to another owner the BPM does not update.

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I've just been told than some of our processes have stopped working as well. After selecting the Service and switch capture something goes wrong and the process stalls. Even more weirdly I tested the process and it stalled but some others haven't had any problems!

Regards

Doug

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  • 2 weeks later...

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