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Assigning tickets to analysts


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Currently when an analyst assigns a ticket to another team we want them to also select a user too, I can see the Team is mandatory when clicking on Assign. Is it possible to also make selecting a user (in that team) mandatory too. I appreciate some companies would not want this, so a toggle on/off would be handy.

I'm also interested if anyone has a good way of stopping a ticket being left unassigned in a queue.


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  • 6 months later...

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