Kelvin Posted March 6, 2017 Share Posted March 6, 2017 I have a user who is receiving the following The use is a member of the organisation I am not sure what else I am missing His username is LEBROW Link to comment Share on other sites More sharing options...
Steve Giller Posted March 6, 2017 Share Posted March 6, 2017 Is he subscribed to the service that incident IN00037597 is under? If I've ever had that screen it's always been that issue. 1 Link to comment Share on other sites More sharing options...
nasimg Posted March 6, 2017 Share Posted March 6, 2017 I assume as they are using the "live" url, they are an analyst - are the member of the team the ticket is currently in. Nasim Link to comment Share on other sites More sharing options...
James Ainsworth Posted March 7, 2017 Share Posted March 7, 2017 Hi Kelvin, Thanks for your post. Every now and again I have seen this myself. In most cases it is temporary. I have seen this when a request has been open in a browser tab for a long period of time. In order to secure the Timeline there is a security token that makes sure that the people viewing the request also has rights to the Timeline. I've seen cases where the security token has expired. Sometimes a browser refresh or logging out and back in can resolve it. Let us know if it persists for the user or if you have found that one of the other suggestions has worked for you. Regards, James Link to comment Share on other sites More sharing options...
Kelvin Posted March 7, 2017 Author Share Posted March 7, 2017 This is all resolved thanks. Link to comment Share on other sites More sharing options...
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