Jump to content

Search the Community

Showing results for tags 'working time'.



More search options

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


Forums

  • Hornbill Platform and Applications
    • Announcements
    • Blog Article Discussions
    • General Non-Product Discussions
    • Application Beta Program
    • Collaboration
    • Service Manager
    • Project Manager
    • Supplier Manager
    • Customer Manager
    • Document Manager
    • Configuration Manager
    • Timesheet Manager
    • Live Chat
    • Board Manager
    • Mobile Apps
    • System Administration
    • Integration Connectors, API & Webhooks
    • Performance Analytics
    • Hornbill Switch On & Implementation Questions
  • About the Forum
    • Announcements
    • Suggestions and Feedback
    • Problems and Questions
  • Gamers Club's Games
  • Gamers Club's LFT

Find results in...

Find results that contain...


Date Created

  • Start

    End


Last Updated

  • Start

    End


Filter by number of...

Joined

  • Start

    End


Group


Organisation


Location


Interests


AIM


MSN


Website URL


ICQ


Yahoo


Jabber


Skype

Found 2 results

  1. Can I request an enhancement to add a new BPM Automatic Task node to check and output a result which can then be used in a subsequent decision node, to indicate if the the current date and time is within or outside of the Working Time Calendar associated with the Service Level Agreement associated to the current request. The reason for this is so that we can trigger alternative actions if the request is logged out side of working time on the portal, but is of sufficient priority to need to additional notification actions to personnel on call. Though we can achieve this partially by auto assignment and picking up when no analyst are online etc, this is not foolproof and it would be better to do this base don the working time calendar rather then relying on analyst to rember to logout/set their availability manually. Cheers Martyn
  2. Hi all, The "last updated field" in the request list appears to be showing calendar days not working days (as defined in the working time calendar). Is there a setting to change this to working time? Thanks James
×
×
  • Create New...