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Found 6 results

  1. @Steve G I am once again importing a new set of organisation and users into Hornbill as we integrate another part of the business. We have started using the region field and to a lesser degree the timezone field in the organisation table. However when I attempt to update the SQL Organisation Import Tool, I am not able to get it to accept region or h_region as a valid target field. Is this accessible in the tool or is this an enhancement request to get the fairly recent field added to the tool? Cheers Martyn
  2. Can I just check what time zone is used when retrieving a date/time field from the request in the BPM? The reason being is that we want to put a change request on hold until after it has been scheduled and until it is scheduled to be done. I am presuming the BPM works in UTC, so have used the Get Local Time node set to UTC and then using this to compare is the scheduled start date/time is greater than the local time. If the BPM using the session time zone then this potentially may not be correct, given the session may be user interactive or operate as the system context. Has anyone else come up with a method to check if a request is scheduled in the future? Cheers Martyn
  3. What type of value is expected by the time zone parameter on the Service Manager > Application > Utility > Get Local Time node? I tried UTC but got an error from the BPM. Cheers Martyn
  4. The Get Request Information - Organisation Details node is not returning all the newer fields. Namely Region Language Timezone Custom_0 Custom_10 Custom_11 Can this be updated please to pick the new ones up? Cheers Martyn
  5. @Victor In relation to the Organisation Import Tool (1.0.0), there are some fields missing from the example field mapping in the json configuration file. In particular the 'h_notes' field is the one I am after at the moment, but 'h_timezone' and 'h_region' appear also to be missing, but language is present. If I add the missing ones in to the field mapping, will they work or does this require a change to the tool itself? Cheers Martyn
  6. Hi, we have users in the UK, Italy, Netherlands and Mauritus, so I have created individual conf.json that point at individual AD security folders. Depending on the country the user is added into the appropriate security group. Along side this I have created conf.json files relating to each country and want to edit the details to set the correct country, timezone and currency. I have been able to set the country but I'm struggling with what I should add for currency and timezone. I've tried the obvious like CET, UTC+1 or € but it doesn't work. Can you advise please? The screen shots are examples for users from the Netherlands. Thanks Regards, Andy Hodkinson
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