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Showing results for tags 'target'.
When printing the details of a request using the print icon, you get the options for content and timeline entries, but there is no mention of Priority/SLA. Priority, Service Level, Response/Resolution Targets and Values are not included at all. Can a new option be added to allow the inclusion of this crucial missing information. Cheers Martyn
At the moment the maximum Service Level Management Target you can set for 'Resolution' is 40 days,23 hours and 55 minutes. We are currently implementing further service desk on to our instance and they have some long running SLA's for cosmetic software issues which in affect have an SLA of a year. Based on on 261 working days a year and 9 hours a day, I need to set a target of 97 days and 21 hours but are not able to set the value higher than the for mentioned maximum. Can these maximum value be increased please. Cheers Martyn
When creating a manual activity such as call back you are able to specify a date and time, but when creating a Human (manual) Task in the BPM, you can only set a priority and an expiry date, which are both static arbitrary values. Can change request be raised to allow the BPM node to specify a date and time from a variable ( i.e. respond by or resolve by) as well as an arbitrary duration. This way the activities created will be displayed in the correct order in the users 'My Activities'. Cheers Martyn