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Found 2 results

  1. Hi All, We are having a slight issue with an undetermined number of users, Our userbase has a large number of contracts included that will all have different email addresses, when doing our LDAP import it is picking up from the Users Email Address within Active Directory. The problem with this is that it may not match the e-mail address they are sending from. Is there anyway for us to map the primary SMTP within AD to the Email field within Hornbill? Thank you in advance for any help.
  2. We've successfully implemented SSO for our instance but unless we're missing something it is either on or off for all sites - live, admin, service & customer. Our 250+ customers will only ever access Service Manager (via service.hornbill.com) from within our corporate network so single sign-on using ADFS is ideal and this works as expected. However, our analysts will access the live site from anywhere, both inside and outside the network. What we'd ideally like to do is enable SSO for service.hornbill.com but use password authentication for live.hornbill.com. Although we can create separate SSO profiles for each site, SSO seems to be either completely on for all or off for all. We found an single historical forum post suggesting this is true but is this interpretation correct? If so, is there anything in the change pipeline to allow differential site authentication?
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