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Showing results for tags 'service level management'.
We are currently testing the new Service Level Management option, enabled in settings by the guest.app.view.ITSM.serviceDesk.enableSLM with reference to the wiki link below. https://wiki.hornbill.com/index.php/Transitioning_to_the_new_Service_Level_Agreement_functionality I am just trying to work out how we implement escalation actions against the new SLM setup, or if this is not yet in place. Cheers Martyn