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Found 2 results

  1. Can I request the addition of a 'Seconds' column to the 'Expire period', as there as cases when trigger BPM actions we need to suspend for a shorter period of time than 1 minute. This is especially true when under taking integration actions and also action after other suspend nodes where the BPM process has been resumed but simultaneous operations occurring on the request have not been committed to the database which result in the BPM retrieving on incorrect data. For example we have a process which awaits the request coming off hold which is followed immediately by a get request details and decision node. We have had occurrences where the request has been taken off hold by an update on the customer portal and the BPM has resumed but the full update from the portal has not completed/committed so the subsequent decision node does not have the up to date information and branches incorrectly. Cheers Martyn Note: the above scenario was discuseed with @Victor as part of IN00158237
  2. Morning all, Im running a report to find out our resolve times for calls and a average... Firstly the only resolve figure i can find is in seconds? I dont really get what the Resolve time means as it reads in just numbers. or what the Resolution Timer ID is either? Also is their a way to work out a average on a report? Thanks Hayley
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