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Found 4 results

  1. Related to my post below about using a content management system alongside the Customer Portal, is it possible for Hornbill to act as a SAML or other authentication provider to allow third party products to use the external contacts authentication? The reason being is that we are attempting to minimise the number of different credentials we have to interact with our customers. Cheers Martyn
  2. We have configured our customer portal single sign on correctly according to discussions with Bob Dickinson but when we attempt sign on using a test client user we get an ADFS related error message. We have configured a guest realm ORC UK accesspoint customer self service with relevant entity ids and X509 certificates. It has been suggested by Bob that we post screen shots of our configuration on this forum Hornbill SSO config and ADFS config. but this would contain sensitive ORC information that is visible to other client users, so I am not prepared to do that. I can provide screenshots direct to Hornbill support team members that reach out to me but not to the wider forum that includes other clients. We have carried out a logged session at ORC where IT viewed the logs, whilst a login was going on, but this generated no error messages in our ADFS log We need IT expertise at ORC and Hornbill to get together in a meeting to help us resolve what is going on We can log in correctly to the Hornbill customer portal using the test user when the single sign on is not enabled When we configured our LDAP attributes we only set the h_email attribute. This is the error message we were getting. I am stuck because I think we need some SAML and configuration expertise from both sides to get together to help us resolve this. Regards Adrian
  3. We are implementing single sign on using ADFS/SAML and pre-creating our users via the LDAP Import tool. Therefore the Hornbill platform will not contain a password in essence for any of our users. As I understand it at the moment the mobile app needs a Hornbill password to connect, rather than using the SSO process. If as user logs into the application via SSO and then uses the change password option in their profile, will this suffice for them connecting via the Mobile App? Cheers Martyn
  4. We're working with our domain admins regarding setting up SSO with our corporate network AD. They've asked if Hornbill signs the SAML requests that our domain would send. If so, how is this done? Thanks, James
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