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Can the current Hornbill Request Import V1.2.0 be updated to include the following additional capabilities. Support the import and matching of Sub Status, only current supports parent status. Support the import and matching of Service Level Agreement and Service Level's. Extend current supported request types, Incident & Service Request, to include all other types, i.e. Change, Problem, Known Error and Release. Also as per the SQL Contact Import also support MySQL v8 connection with the new authentication method. Cheers Martyn