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Showing results for tags 'request loader'.
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Has anyone done a electronic import of open tickets from a Zen Desk instance into Service Manager, as having to look at this ourselves, so thought I check if anyone had been down this route before? Cheers Martyn
When the Historic Update section is populated by Request Loader tool, i.e. transferring from Support Works, the updates are displayed in oldest first order and there is no option as there is under timeline to alter the order. Is it possible for a change request to be raised to have the ability to order Historic Updates in the same way as the Timeline, plus the same default applied display order to be the same on both? Cheers Martyn