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Showing results for tags 'request entity'.
Could the reporting 'Request' entity be extended to include details from the linked service. For example at the moment we report on requests grouped/selected by 'Service Category' , so we have to use the SQL Designer process to join in the Service table rather than being able to use the entity method. Having the Service as part of the 'Request' entity will allow access to other fields in the Service Table such as Status, Serive Owner etc as well as the Service Category. Cheers Martyn
At the moment the Request Entity only links the h_itsm_requests and h_itsm_incidents to get the custom fields. Is there any plans to expand the entity to include the related contact and organisation information? Cheers Martyn