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Showing results for tags 'rating'.
As the feedback rating field (h_rating) is held in the main request table table 'h_itsm_request' there is no corresponding date field to indicate when it was rated. In our instance we give the customer 30 days to rate the incident after it has been closed, so from a reporting point of view it would be good to be able to capture this as a measure and have a date field when the rating we given, not when the request was closed. Can a h_feedback_date be added to the main table? Cheers Martyn
Hi What does the 'feedback' rating refer to when you are logging a ticket for a User? (see attached screenshot) This user has left feedback on tickets, and I was expecting to see that reflected here, as maybe an average score of the feedback they had left for example. Thanks Darren
Hi Has anyone been able to use Advanced Analytics to report on the 5 star feedback ratings? I can create a standard report using the h_rating column, but this does not appear to be available when creating measures in Advanced Analytics. Thanks Darren