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  1. When raising a new request or applying an update to a request manually via the Shared Mailbox there is no language option and the system applies the language of the analyst processing the email. In order to support a multilingual shared mailbox there needs to be the options for Language drop down defaulting to the analyst setting, but containing all activated languages in the instance. Where matched contact, highlight the default language of the contact in the language drop down. Provide the translate option when viewing an email based on the language drop down. Use the selected language as the setting on the request/timeline entry created by the process. If theses could be looked at as enhancements to complete the setup of multiple language support, especially for those of us who provide external support and still have a significant email communication stream. Cheers Martyn
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