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Showing results for tags 'quick request'.
We went live yesterday with out hornbill system, and so far so good! however I need to set up some quick request templates. I have created them in service manager/ administration/ templates however I haven't really got a clue what I'm doing and they done seem to have done anything? - I cannot find any information on the wiki. I would appreciate any help Hayley
Hi, Have the quick request templates been removed from use? I had created some for our password resets and now when you raise a ticket the templates don't show up so we cant use them. Templates for daily issues such as password resets would make life so much easier so I hope they aren't gone and have been moved or it is something I have done which can be reversed. Thanks Dan