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Showing results for tags 'printers'.
Good Morning all, We have a printer service with Xerox, however they have their own call logging system that they like us to log calls to. Because of this we do not log the calls in Hornbill as we would then have to raise a separate email to Xerox to advise them of the issue, and because the 2 systems are not integrated together we would have to manually update the hornbill calls each time with the Xerox updates. We would also have to close the call in hornbill manually. What we want is to be able to create a call in hornbill that sends as email directly to Xerox. Then when they upd