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Found 2 results

  1. Would it be possible to have a new Chart Type implemented for the Request List > Personal Dashboard in the form of a Stacked Bar Chart? In our use case I am trying to display a view of a number of services, with the chart showing a bar for each service with the bar broken down by another variable, in our case sub-status. This is to give the service desk team a visual representation of the number of requests for each service grouped by the status. They can then drill down on to the individual sections to see the request in the request list view. I know this can be done in analytics but this does not allow the user interaction to drill down in the request list. Thanks. Cheers Martyn
  2. At the moment you can only have one Request List 'Personal Dashboard' which you access via clicking on the icon to "Switch to My Dashboards", which then displays all views with a configured chart. When you have only a small number of charts configured this is not too bad, but once you have a growing number this can be quite cumbersome, slow to load and put unnecessary load on the instance. Can the system be enhanced to allow the creating multiple 'Personal Dashboards' and when setting up charts you tick which 'Personal Dashboards' the said chart will then display on, i.e. none, one or multiple. Then when you click on the button as is you see all as you do now, but if you click on the drop down you can select the 'Personal Dashboard' you want to view. This will mean the output is better formatted with only the charts you need for the actions you are currently taking, as well as reducing the unnecessary database load of querying every chart data source, therefore providing a faster response to the end user as well. Cheers Martyn
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