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Found 4 results

  1. It would be useful to be able to have the option to display the percentage on Pie and Doughnut charts as well as the actual number. Cheers Martyn
  2. Morning all i am trying to create a widget that tells me the current months breached Resolution tickets in percentage. So for example. I want something that shows me how many tickets in endpoint have breached this month, in comparison to tickets logged to endpioint for the current month. I am ware i can do this for a measure but would like a widget for the "live" dashboard we use? any idea on the SQL required for this? Thanks Hayley.
  3. I am trying to create a measure that can tell me the percentage of calls breached by teams monthly. I want to know the percentage of calls that have breached response OR resolve times, by team. as well as overall totals for the department. I also want to know the overall percentage of calls that have been resolved within the response OR resolve times by team. This measure it generating percentage but I am not 100% sure it is true? 1, can someone advise if this is the correct way to write this measure 2, can someone advised me of how to generate this again in a report so I can confirm the measure is correct? Thanks! Hayley.
  4. Hi all, In my organisation, we are facing a curious situation where we are struggling to identify the best formula to calculate the percentage of requests resolved within the SLA on a monthly basis. What would be the best practice in your view? Which formula would you use? Option 1: (Total requests logged this month - Total requests breached this month) / Total requests logged this month Option 2: Total requests resolved this month with breach / Total requests resolved this month
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