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Showing results for tags 'onhold time'.
I know that this has been mentioned many times before, but I used the excel spreadsheet that was provided to work out the on-hold time for this node but it just passes through... is there some that I have missed? In the workflow, it assigned to an account, places on hold then updates the resolution text and emails the customer again (preferably after a year). But in the timeline is does it all at once and does not seem to notice the on-hold node. (timeline and workflow section below)
Hello, I have added an additional column into one of our reports to see the total onhold time, however I believe that the report shows the time in seconds Would it be possible to have the report show this time in hours possibly please?