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Found 4 results

  1. Hi Some of our request forms are quite lengthy (e.g. HR recruitment) and can take some time to complete. Customers find that sometimes they lose their request part way through filling out the form due to poor network (local issues - we have many staff working from home at the moment!) If it were possible to save a request before a customer submits it, this would not only mitigate network problems that may occur during form completion, but would also significantly expand the business potential of the product. We could create far more in-depth Progressive Capture forms (e.g. questionaires, self-assessments, fully detailed change request forms, etc.) I appreciate this may require significant development work. Is this a direction Hornbill would consider for the Service Manager product? Kind regards Stuart
  2. Hello, We need a node to check if the user exists in Hornbill or not for our New Starter process (not get their details, just confirm existence). I am currently using the Get User Details node, but if the user doesn't exist it flags up an error and doesn't allow me to progress in the BPM. I needed this automation in place, however because this is not possible I will go back to using a Human Task to check Hornbill to see if the username already exist (or not). Not ideal. Please can this request be added as a story. Thanks, Samuel
  3. Hello, I would like to request for the ability to have "Ignore Error" as an option against all nodes, and "Log Error" also as an option. This will be useful where we may expect a record to not exist, we can ignore the check and progress to the next node. In the event that future nodes requires information from this node, there should be a check in place that flags up a warning (the yellow triangles) warning the user of this. Thanks, Samuel
  4. The latest Hornbill Project Manager update (131) brings with it the ability for project administrator's to define templates that can be used when creating projects in progressive capture. These templates can be configured in the Hornbill Admin Tool. For the first phase of this feature it is possible to define project details including the project type and business process as well as associated milestones and project stakeholders. In future updates we will be adding the ability to associate tasks, costs and risks, as well as additional fields and related data. We look forward to receiving your feedback on this new feature :-) Alex Project Templates in the admin tool: Defining template details: Associated template milestones: Associated template stakeholders: Adding a new milestone: Adding a new template stakeholder: In progressive capture:
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