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Hi We have a large org structure in SM. We are using all the levels with nesting. So we have Company at the top level then below that division then below that department then costcentre then team. The LDAP import pulls the team info AD so users are populated at the team level. Some services have the entire company subscribed to it such as email and our HR system. When viewing the "Assigned Users" (from the organisation view) for the company it is empty - it does not show the users contained within the nested groups. Is this correct behaviour? We can live with this if so however when it comes to raising a request, when prompted to select the service, the ones subscribed at the company level aren't showing. From what I understand this is not correct behaviour - can someone confirm if this is a bug? I've also created a test team directly under the company org and added myself to it. I still cant see services subscribed at the company level when raising a request. Any help greatly appreciated. Thanks J