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Found 4 results

  1. We are having problems in opening tasks that have been assigned to an analyst via the mobile app, it just doesn't seem to open/view any of them screen capture below of issue. The app is up to date and I re-installed to make sure it wasn't something in my settings.
  2. Our teams are experiencing significant slowness in downloading the request list on the mobile app. Has anyone else had this happen? We've ensured the iPhone is up to date. We clear the cache on the app. The only workaround we've identified is navigating to a page with less content, like Workspaces, then navigating back to the Request list which then loads faster. Our Maintenance team uses the app as their primary device for Hornbill and rarely have access to a PC. Therefore it's very inconvenient to their daily work.
  3. Hi, My colleague has been looking at the mobile app and apparently he is unable to see his calls that are on-hold. Is there a reason for this? Many thanks Tina Forum Admin Edit: The issue was fixed in one of the earlier Service Manager builds. This thread is now locked.
  4. We have started to use the Hornbill Mobile App on both Android and IOS mobile phones. Whilst its a fantastic way for our ITC Engineers to update their calls whilst working in the field they are not able to resolve them. Are there any plans for this facility to be added to the mobile app and if so any idea when it might happen. Many thanks Gill Forum Admin Edit: The functionality was provided in one of the earlier Service Manager builds. This thread is now locked.
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