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Found 3 results

  1. @Steve G @Victor Can I clarify which value related to the Logging and Closure category is to be entered into the 'CategoryMapping' and 'ResolutionCategoryMapping' sections. In the example json files it mentions ID for the former and Code latter, but neither have an actual example value. }, "CategoryMapping": { "External Category": "Service Manager Category ID" }, "ResolutionCategoryMapping": { "External Resolution Profile Code": "Service Manager Resolution Profile Code" }, At the moment I have tried the code as copied from the admin screen with the - delimiter and also the key value from the same screen but to no avail. Cheers Martyn
  2. Currently, the list of categories is displayed alphabetically except for those that are in capital letters. As an example, a category list may appear as follows: APQR Abcd Ajkl We'd like the list to be sorted alphabetically, without listing those in capital letters at the top. Using the example above, this would mean that the list would appear as follows: Abcd Ajkl APQR Is this possible? Thanks Lauren
  3. Good afternoon - Please could I ask where in the system we are able to change what shows on this window? We have the system set so it auto assigns to a team but this window is always showing 'Not Assigned' on all jobs. It is causing confusion for the customers and wonder if we can get this resolved? Thanks.
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