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Showing results for tags 'log new request'.
Can we raise an enhancement request for the 'Log New Request' node to be extended so that it is possible to create a new request with Questions and optional Answers set, like it was created via a Progressive Capture. This way the requests and workflow can be the same independent of the method it is raised via. In our example, most of the time Access Requests and Change Requests are raised independently, but we want to be able to combine the logging of both in a single process, i.e. you raise an Access Request and at the same time complete the details for the associated Change Request. We would then want the workflow of the Access Request to create and populate a Change Request based on the PCF inserting the appropriate Questions and Answers into the new change request. Cheers Martyn
A number of our external customers have feedback that they would like the ability to 'Quick Log' a request on the portal without having to first select the Service and then a Catalog item, i.e. very much like the log a new request interaction in the Live User App. I appreciate that they still will have to select the Service and the Catalog item in the process of running through the Progressive Capture, but this is more structured for these users rather than having to select the Service visually from the list of subscribed icons. Also, given the Knowledge Centre experimental feature which is helping to highlight potential matching services/catalogs when the Request Details node is completed, would play into this approach as well helping the user to select the correct Service/Catalog option. Do you have any plans around providing this additional method of logging new requests on the customer Portal? Cheers Martyn