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Found 2 results

  1. Hi Is there a way to prevent analysts from linking requests to other requests that have been closed, or have a certain status? I.e. stop analysts linking incidents to closed problem records? Many thanks Lauren
  2. Would it be possible to have the addition of a Link Request Node in Progressive capture, which would allow the end user or analyst to link existing requests to the new request being logged. For us, we are looking at implementing a project release process where the project manager submits a new request at the point of 'sign off' of a project to be accepted into the Service Desk for support. Our Project and Consultancy teams are also using Hornbill to record there project issues and sometime a customer will sign off a project with some caveats of existing project issues to be fixed. We would like to capture these and add them as linked requests as part of the project manager logging the release request via Progressive Capture. I can also see that having this ability in the Progressive Capture would also be useful for other processes and organisations. Cheers Martyn
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