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When logging a request in the Employee Portal the Knowledgebase lookup results is expanded by default and also does not respect the sizing of the Employee Portal window. Either window need to be resized to allow for content or scroll bar used for results. Cheers Martyn
We are starting the journey of creating a comprehensive internal and customer facing knowledge base. I'm very keen to keep the internal knowledge within hornbill but was curious whether any other hornbill customers have successfully managed to do this. I am keen to collaborate and learn from the way in which the libraries were constructed and what the approach was. Was it a blend of faqs and published documents etc.