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Found 4 results

  1. Before the Database Direct enforcement to allow only SELECT scripts, we used to use an INSERT script in Database Direct to make things a lot easier when adding SLA manage rules to a new Service as we have manage rules depending on a lot of site locations and the manual creation of manage rules is a time consuming process and it's easy to make mistakes in that creation. Is the duplication of existing SLA configuration/manage rules from an existing Service into a new Service something that can be included in a new enhancement? FYI: @Victor
  2. Can I request an enhancement to allow the restriction introduced in ESP Build 3237 - "Enforced checks for Database Direct to only allow SELECTs for production instances" to be configurable by a permission or system setting, as we often use additional SQL commands in the Admin Tool Database Direct to correct or update records especially when undertaking data migrations into our Hornbill Instance. Cheers Martyn
  3. Following the change to restrict Database Direct to SQL SELECT only in ESP Build 3237, I am no longer able to do a bulk insert into h_itsm_servicesubscriptions against organisations loaded in using the Organisation Import Tool, as part of bring on board a new division to our existing instance. Can you please advise how I request this to be done? Cheers Martyn
  4. Often when editing established BPM workflows it is necessary to insert additional nodes in between existing nodes. It would be a great help, especially for inserting nodes on a decision outcome, to be able to select an existing link and then insert a new node, without having to remove the link ( and conditions). The idea being that the new node takes over the existing link connection and then has a connection on to the node that the link original went to. Cheers Martyn
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