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Afternoont, I have run a report for our P1's to find out the Resolve times for them. The report is as follows: The IN shows as: So it has been logged - responded to and Resolved and closed - Response time is reporting correctly however when i run a report for these figures it is showing a Resolution time of 115200 which is about 1920 Minutes, which equates to 32 hours? Now from what I can see from when it was logged to when it was resolved from the call itself it only took 5 hours 49-50ish minutes? so why on earth is it reporting as 32 hours? Please also note that @ 9.04am it was raised from a p3 to a p1 is it getting confused because of this? please help!