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Found 2 results

  1. Is there any way to force the Hornbill system to pull mail from the mailbox? We had an issue preventing the configured mailbox IMAP connection which has been resolved and the test shows success, but no mail is being pulled from mailbox to hornbill mailbox? Is there anywhere to see logs for mailbox activity?
  2. Hello we have two shared mailboxes, one is updating fine and emails are being processed within hornbill but the other mailbox has randomly stopped working. I have rebuilt the mailbox and tested connection and all sems ok but i am getting the below error within the logs: 17468 17/10/2019 16:55:44 error comms 8324 There were problems whilst processing an IMAP4 mail import for mailbox: Customer Services. 17467 17/10/2019 16:55:44 error system 8324 ChilkatLog: SelectMailbox(47ms): DllDate: Mar 18 2019 ChilkatVersion: 9.5.0.77 UnlockPrefix: QHRNBLIMAPMAILQ Architecture: Little Endian; 64-bit Language: Visual C++ 2015 / x64 VerboseLogging: 1 mailbox: Inbox selectMailboxInner(47ms): mailboxPath: Inbox separatorChar: . Escaping quotes and backslashes in mailbox name... utf7EncodedMailboxPath: Inbox ImapCmdSent: aaac SELECT "Inbox" getCompleteResponse(47ms): ImapCmdResp: aaac BAD Request is throttled. Suggested Backoff Time: 204172 milliseconds --getCompleteResponse isOK: serverResponse: aaac BAD Request is throttled. Suggested Backoff Time: 204172 milliseconds --isOK --selectMailboxInner Failed to select/examine mailbox mailbox: Inbox imapSelectResponse: aaac BAD Request is throttled. Suggested Backoff Time: 204172 milliseconds Failed. --SelectMailbox --ChilkatLog
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