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Morning all, I have been advised that i have got to implement Self Service in Hornbill before i go on maternity leave (Which realistically give me 3 months! We have been spiraling around with Self Service for a while as we really don't have a clue how to present our services or what to do after that. Our main issues are; How to present services simply How many service we should provide on the portal to stop confusion What is the max amount of questions we should be asking to ensure users actually use it (But IT also get the right information) Do the tickets all go into the Service Desk bucket for sorting to the correct teams Do we set the lowest priority or leave it blank until the service desk sort them. There are probably a few more i haven't thought of yet/Have forgotten to ask, Could anyone give us some examples of their successful implementations and what they did and decided on? Many thanks Hayley.