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Found 2 results

  1. We have quite a few fields in different PCFs mapped to h_summary and it has been highlighted to us that this now basically does the same as the search function within the portal and tries to be clever in suggesting other CIs, FAQs, Previous Requests etc can this be turned off or hidden in the portal please? This can and will cause confusion as when customers complete these forms they have no concept of these things and should be (in my opinion) reserved for analysts, this is at least going to cause confusion for people filling in forms etc as the box is not easily removed. I have a image of the issue below this is on the portal with any field mapped to h_summary... to go through all fields in our PCFs to work out which ones are mapped to this field and then change these and the corresponding BPMs to update the summaries 'manually' is not currently that feasible.
  2. Good morning, I wonder if you can help, We have had a number of calls where the information input into the field is not showing in the summary on the request list screen. I have checked the progressive capture and the field is set to mandatory and the field id has h_summary in it. Its working most of the time but we have the odd few where it isn’t? As you can see from the attached screen shots the information has been filled out in the call. Any ideas? Many thanks as always Hayley.
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