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Found 2 results

  1. We are looking we replacing an embedded ZenDesk Log Request Widget for one of our divisions we are looking to move over to Hornbill. As part of this we are looking at the API to determine how to collect the necessary information required to call the LogRequest node. In the web application where we are trying to use the application we will have the email address of the user, so are trying to locate a api method to get the Contact ID of the external user (i.e. Contact) based on the email address. The API library does not seem to provide a method other then GetList to be able to retrieve by searching, but this is marked as internal use only. Any suggestions on what method we should be using? Cheers Martyn
  2. Hi All, We are having a slight issue with an undetermined number of users, Our userbase has a large number of contracts included that will all have different email addresses, when doing our LDAP import it is picking up from the Users Email Address within Active Directory. The problem with this is that it may not match the e-mail address they are sending from. Is there anyway for us to map the primary SMTP within AD to the Email field within Hornbill? Thank you in advance for any help.
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