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Found 3 results

  1. Hi Despite being able to show Department on the request list, it is missing from the advanced filter. Kind regards, Carl
  2. Hi I'm using the Group Picker set to filter by Departments in a ProCap I've built. When the customer selects the department they want, the request form shows both the name and the code of the department selected (see screenshot). Please can design be changed so that the code does not show for customers. Thank you
  3. Morning All, A Department we support has recently said they have noticed an improvement in efficiency from the Service Desk, less wait times, more call information... etc In an effort to bolster support for the Service Desk and better explain what we have done to make a difference, I've been told to drop almost everything and see what I can put together - Report and Advanced Analytics wise - to show the efficiency changes in the Service Desk as the system has slowly changed. My Question is, does anyone have templates or examples of the measures / widgets they use to show performance based on individual departments they support? I am fine with the Reports side however not so good with the Sparkline, measure etc. side of the Advanced analytics yet. Any help would be appreciated! Josh
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