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Found 2 results

  1. @Steve G @Victor Could I request a enhancement to the Contact Import Tool, to have the option to have the option to use the h_organisation_id as well as the current company parameter, as the key to match the contact's organisation. The reason for this is that we are trying to do data matching between systems and updating Hornbill with a contact information from other system such as Sales Force. Though company name is unique, it can also be updated/changed, thereby breaking the updating. We would prefer once we have matched the organisation records to use the h_organization_id which does not change. Cheers Martyn
  2. When assigning Service Subscriptions internally at Company/Division/Department/Team levels, the subscription is not cascading down to the containing sub groups and only applies to co-workers who are specifically assigned to the container the subscription is applied to. Is this already a know issue? Cheers Martyn
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