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Hi, Is there a way for Service desk staff to add a £ cost and a four digit cost code to a request which could be reported on after the request has been raised by the customer and thus the progressive capture part is finished? Our IT department recharges the other departments for lots of standard services and for engineer's time. in our previous system (supportworks) we were able to enter a cost and a cost code into fields in each request so that at the end of each month we could run a report for our finance team listing the reference numbers of chargeable requests, the cost of the work and the cost code we wish to recharge. I cannot seem to find a good way of doing this in Service Manager so wondered if anyone else has managed to find a way of doing this? thanks all
