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Showing results for tags 'ccd'.
We'd like to request an enhancement to the visibility of the email updates from customers on the timeline. Currently the visibility shows 'email update' and customer name. It's not visually clear when a customer adds a cc'd email address. If there are no screenshots/attachments it's not necessary for our team to view the email. However, it's wasteful to check each email update in anticipation that another person was cc'd/included. We'd like the timeline to have a clear visual when others are added, to ensure we reply to all appropriate customers. In the screenshot below the customer, Bailey, added 4 people to the email. It's not easy to identify this with the current visibility:
Hi We often receive calls from customers with people cc'd to the email. Sometimes when we reply to the customer via email we need to include all those people that were cc'd is there a way to do this? Maybe a way to capture those cc'd in the original message giving the option to reply to all? Thanks Chris