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Showing results for tags 'callback'.
We are looking to see if there is a way for a customer to request a call back or escalate an existing request as we are finding that we get numerous calls chasing existing requests and would like to implement something to monitor this and reduce the demand. Ideally when a customer requests a call back / escalate then the sub status would change to allow these to be prioritised for a urgent response. Any advice would be gratefully received. Thanks Jon
At the moment the 'Call Back' action only allow you to search 'Customers', sometimes we need to record the request for an internal Call Back, say to an Project Manager or Account Manager, so it would be useful to have the ability to 'Search Co Worker' as well as 'Search Customer'. Cheers Martyn